Shipping and Delivery

Order & Delivery Information

Because we source products from various suppliers, delivery times and product origins may vary (we primarily strive to find products from European suppliers). If you order multiple items, they may have different delivery times and arrive in separate shipments.

Deliveries within Europe will normally arrive within 2-10 working days.

Shipping is €10 for orders up to €99. Free shipping for all orders over €100.

Deliveries sent from Asia or the US to Europe normally takes 6-21 business days.

Shipping is €10 for orders up to €99. Free shipping on all orders over €100.

Once an order has been placed, it cannot be changed, modified, or canceled as we do not keep products in stock. Your order goes directly to our supplier for processing.

If your order is canceled after purchase, you will be notified via email, and your refund will be processed immediately. This may happen if the product is out of stock or due to a technical issue.

Issues with Your Order?

Received the wrong product? Click below to register a case directly with the seller. [Register a case here] (Link). You will need your receipt or order number along with your email address.

Product damaged upon delivery? Click below to report the issue. [Register a case here] (Link).

If you have ordered multiple products from different suppliers, they will be shipped separately and may have different delivery times. You can find details in your order or delivery confirmation.

Missing an item from your order? If the final delivery date has passed and something is still missing, click below to register a case. [Register a case here] (Link).

Tracking & Order Confirmation

Some packages come with tracking, in which case you will receive a tracking number and link in your delivery confirmation. Please note that tracking updates may take some time to appear—try checking back later.

If you haven’t received your order confirmation, it may have gone to your spam folder. If you still can’t find it, please contact us for assistance. [Contact us here] (Link).

Returns & Unclaimed Packages

If you do not pick up or receive your package, it will be returned to the seller, and a fee for unclaimed items will be charged. The current cost starts at EUR 15.

To make a return, you will need to register your return and wait for further instructions. As the customer, you are responsible for return shipping costs, which may vary depending on the product.